The Legal Stuff
(Client Terms and Conditions)
Last Updated: January 1, 2024
Medical or Psychological Conditions
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counselor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
Attending Your Sessions
The best environment for your session is a quiet and comfortable space where you will not be disturbed. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
Hypnotherapy Recordings
Hypnotherapy recordings should not be listened to while driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
Outcome of Sessions
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.
Standards of Behavior
During the course of any therapy sessions, I promise to treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest.
In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor.
If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
Confidentiality
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
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Where you give permission for confidentiality to be broken
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Where I am compelled by a court of law
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Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
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Where the information is of a nature that confidentiality cannot be maintained, for example:
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The possibility of harm to yourself or others exists
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In cases of fraud or crime
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When minors (under 18 years old) are involved
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Liability & Indemnity
Under no circumstances will S. Gia Castillo, LLC/Sandra Castillo be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by S. Gia Castillo, LLC/Sandra Castillo. In addition, you agree to defend, indemnify, and hold S. Gia Castillo, LLC/Sandra Castillo harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
Governing Law
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the United States.
You agree to submit to the exclusive jurisdiction of the United States courts to settle any dispute which may arise out of or in connection with these terms and conditions.
Concerns and Complaints
If you have a concern or complaint regarding your therapy, please discuss this with me in the first instance and I will do my best to resolve any issues.
Statements of Understanding
By purchasing a session, you agree to abide by the terms and conditions of the Client Agreement.
You also agree with the statements below:
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I understand that results may vary from person to person and the agreement by S. Gia Castillo, LLC/
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Sandra Castillo to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
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I understand that hypnotherapy or any other therapy or information provided by S. Gia Castillo, LLC/Sandra Castillo either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment.
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If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
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I declare that, if advised by S. Gia Castillo, LLC/Sandra Castillo prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for S. Gia Castillo, LLC/Sandra Castillo prior to the next therapy session.
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I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.
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I will accurately and truthfully answer any questions and provide background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.
Additional Legal Terms of Service
This Agreement is between S. Gia Castillo, LLC/Sandra Castillo (Practitioner) and you (Client), agreeing to provide Services focusing on topics/results/goals attached to this Agreement as Schedule 1 & 2.
Description of Sessions
The Session is a partnership between Practitioner and Client in a process inspiring reflection on personal/professional potential. It aims to facilitate goal development and strategy/plan implementation, focusing on possibilities, personal choice, and services/sessions provided.
Practitioner-Client Relationship
Practitioner reserves the right to deny service, maintaining a professional environment. Practitioner is not liable for Client's decisions, actions, or results. Client may terminate the coaching relationship at any time.
Coaching involves various life aspects, and Client is solely responsible for decisions based on sessions provided by Practitioner.
Services do not substitute for therapy/counseling. Practitioner does not diagnose or treat mental disorders.
Client agrees to communicate honestly, be open to feedback, and actively participate in each service/session.
Services
Client engages in sessions via telephone, in person, or video-call. Practitioner will be available by email between scheduled meetings.
Single Sessions, Packages & Programs are offered with specific terms. Packages must be scheduled within a particular period.
Schedule and Fees/Cancellation
Agreement is valid upon payment for sessions. Cancellation fees apply. Practitioner will attempt to reschedule missed meetings.
Procedure
Session time/location determined by mutual agreement. Practitioner initiates sessions, and Client must notify any change in contact details.
Confidentiality
Practitioner-Client relationship and shared information are confidential. Practitioner will not disclose information without Client's consent.
Cancellation Policy
48-hour cancellation policy. Practitioner may bill for missed meetings. Rescheduling may incur additional fees.
Record Retention Policy
Practitioner retains records for a minimum of 3 years.
Termination
Either party may terminate with 1-week notice. Client compensates Practitioner for services rendered. Practitioner may terminate per discretion.
Limited Liability
Practitioner makes no guarantees. Liability is limited to the amount paid for coaching services.
Entire Agreement
This Agreement is the entire understanding between the parties, superseding all prior representations.
Refund and Dispute Resolution
No refunds for completed sessions. Cancellation fees apply. Disputes may be mediated, prohibiting legal action by Client without resolution.
Severability
Invalid provisions won't affect remaining valid ones.
Waiver
Failure to enforce a provision doesn't waive the right to enforce it later.
Applicable Law
Governed by the laws of the State of North Carolina.
Use of Website Information
Prohibits web scraping; indemnification for use of website content.
Binding Effect
Agreement is binding on the parties and their successors.
SERVICE AGREEMENT: Client acknowledges participation in sessions, releases Practitioner from liability, and agrees to the terms. Client may audio record sessions for personal use only. Unauthorized sharing of recordings is strictly prohibited.
CLIENT AGREEMENT: Client agrees to all Legal Client Terms and Conditions, taking responsibility for their destiny and decisions. Client cannot hold Practitioner liable for outcomes.
By agreeing, Client affirms understanding and acceptance of the terms outlined in this Agreement.
I ACKNOWLEDGE THAT I HAVE THOROUGHLY READ THIS ABOVE SERVICE AGREEMENT AND WAIVER AND RELEASE AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. BY AGREEING TO THIS DOCUMENT, I AM WAIVING ANY RIGHT I OR MY SUCCESSORS MIGHT HAVE TO BRING A LEGAL ACTION OR ASSERT A CLAIM AGAINST S. GIA CASTILLO, LLC FOR NEGLIGENCE OR THAT OF ITS EMPLOYEES, OWNERS, AGENTS, OR CONTRACTORS.
• CLIENT IS READY TO RECEIVE THE SESSION CALL(S) AT THE SCHEDULED TIME(S).
• CLIENT PAYS SESSION/SERVICE AND/OR SERVICES FEES IN ADVANCE.
• CLIENT & PRACTITIONER PROVIDES MINIMUM 48 HOUR NOTICE FOR RESCHEDULING/CANCELLATION
"I agree to S. Gia Castillo, LLC’s Terms of Service expressed on S. Gia, Castillo, LLC’s website, which may be additionally provided to me via email, and in any additional terms of service provided within the binding contract received from Practitioner. I understand that throughout the sessions/services and/or coaching process I alone, am responsible for my own destiny. Any decisions that I make, and the consequences thereof are my own. Under no circumstances can I hold Sandra G. Castillo, Practitioner or S. Gia Castillo, LLC, or any employees, family members or consigns or heirs liable for the outcome of any actions that I take as a result of any failure to reach my goals."